Terms of service
Terms & Conditions
Effective Date: [Insert Date]
Company: ROOV Lifestyle Pvt. Ltd.
Address: 384, RJD Integrated Textile Park, Icchapore, Surat, Gujarat – 394510
Welcome to ROOV. By accessing or placing an order on our website (www.roovindia.com), you agree to be bound by these Terms & Conditions. Please read them carefully.
ROOV Lifestyle Pvt. Ltd. operates as a direct-to-consumer fashion retail brand selling apparel and lifestyle products online.
All transactions are governed by applicable Indian laws, including the Consumer Protection Act, 2019 and Information Technology Act, 2000.
By using this website, you confirm that you are at least 18 years of age or have the legal authority to make purchases on behalf of a minor.
To place an order, you may need to provide your name, email, phone number, and shipping details.
You are responsible for maintaining the accuracy and confidentiality of your account information.
Any activity on your account is considered authorized by you. ROOV is not liable for unauthorized use.
ROOV strives to provide accurate product descriptions, images, sizes, and pricing.
Prices are in INR (Indian Rupees) and may change without notice.
Product colors and sizes may slightly vary due to display settings or material differences.
Orders are processed via Shopify and payments are handled securely by Razorpay.
Payment must be completed at the time of purchase.
ROOV reserves the right to cancel or refuse orders in case of stock unavailability, pricing errors, or suspected fraudulent activity.
ROOV ships PAN India.
Estimated delivery timelines will be provided at checkout and are indicative only. ROOV is not liable for delays caused by courier services, strikes, natural disasters, or unforeseen circumstances.
Shipping charges, if any, will be displayed at checkout.
Returns are accepted within 7 days from the date of delivery.
Only unworn, unused, and original condition items with all tags and packaging intact are eligible for return.
Items showing signs of wear, damage, or alteration will not be accepted.
Refunds will be processed within 15 days of receiving the returned item and will be made via the original payment method.
Customers are responsible for return shipping costs, except for defective or incorrect items.
All content on ROOV’s website, including text, images, logos, and designs, is owned by ROOV or used with permission.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
ROOV is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or purchase of products.
ROOV makes no warranties regarding the fitness for a particular purpose of any product.
Customer data is collected and processed according to our Privacy Policy in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
By using this website, you consent to the collection, storage, and use of your personal data for order processing, marketing, and analytics.
10. Governing Law & Jurisdiction
These Terms & Conditions are governed by Indian law.
Any disputes will be subject to the exclusive jurisdiction of courts in Surat, Gujarat.
ROOV reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.
Contact Information: For any queries regarding these Terms & Conditions, orders, or returns, please contact:
📧 Email: support@roovindia.com
📞 Phone: [Insert Customer Care Number]
